Terms of Service
Last updated: August 2026
These terms govern use of the VATT service ("the Service") operated by HelloSolved. By accessing the Service you agree to these terms. Where a separate written agreement exists between HelloSolved and your organization, that agreement controls.
Accounts
Accounts are provisioned for authorized staff of subscribing client offices. You are responsible for safeguarding your credentials and for activity under your account. Notify your office administrator promptly of any suspected unauthorized access.
Acceptable use
- Access only the voicemails and records of the office(s) you are authorized for.
- Do not use the Service to send unsolicited, unlawful, or deceptive messages.
- Do not attempt to probe, disrupt, or gain unauthorized access to the Service or its data.
- Comply with applicable law, including telephone-consumer-protection and health-privacy regulations, in your use of messaging features.
Health information
Use of the Service to process protected health information requires a Business Associate Agreement between HelloSolved and the covered entity. Staff users must handle voicemail content in accordance with their organization's privacy policies and training.
Service availability
HelloSolved works to keep the Service continuously available but does not guarantee uninterrupted operation. The Service depends on third-party carriers and providers (telephony, messaging, transcription, email) whose availability is outside HelloSolved's control. The Service is not an emergency communication system.
Intellectual property
The Service, including its software and design, is the property of HelloSolved. Client offices retain all rights to their own data, including voicemail content and call records.
Limitation of liability
To the maximum extent permitted by law, HelloSolved is not liable for indirect, incidental, or consequential damages arising from use of the Service, including missed or delayed messages. Automated transcripts are machine-generated and may contain errors; always verify critical information against the original audio.
Changes
HelloSolved may update these terms from time to time; the "Last updated" date above reflects the current revision. Material changes will be communicated to client office administrators.
Contact
Questions about these terms should be directed to HelloSolved through your office's account representative.